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ORAL COMMUNICATION FOR BUSINESS: CHARTING THE PATH

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by SHERRY HALE HUMPHREY
and DONALD E. NELSON

1st ed., January 1991, 111 pages, $14.95  Review Shopping Cart
ISBN 978-0-89641-202-6 

 

This text explains basic communication theory while concentrating on the application of theory to business. Based on years of teaching experience, the authors offer a practical approach to developing successful oral communication in a business environment. The book is organized under four major headings: The Basics, The Message, Interpersonal Communication, and Putting It All Together. Tips for improving students' oral communication performances are included at the end of each section.

Contents

PART ONE: THE BASICS
Introduction: What is Effective Oral Communication?
Types of Communication Channels
A System for Categorizing Channels of Human Communication
Organizational Communication
Communication Apprehension
Trail Markers

PART TWO: THE MEANING IS IN THE MESSAGE
Verbal Messages
Vocal Messages
Nonverbal Messages
Persuasive Messages
Trail Markers

PART THREE: INTERPERSONAL COMMUNICATION
Rules of Effective Interpersonal Communication
Gender and Communication
Small Group Communication
Interviewing
Trail Markers

PART FOUR: PUTTING IT ALL TOGETHER
Planning, Rehearsing, and Evaluating Your Talk
Planning and Delivery
Audiovisual Aids
Trail Marker

About the Authors

Sherry Hale Humphrey is a Communication and Human Relations private consultant. Her degrees include her M.A. in Communication from the University of Delaware, her MS.Ed in Counseling from Southern Illinois University, and her Ph.D. in Human Resources from the University of Delaware. Dr. Humphrey's previous positions include Professor of Psychology and Communication, Dean of Admissions, and Dean of Corporate Media, and International Relations at Goldey-Beacom College in Wilmington, Delaware.

Donald E. Nelson is an Associate Professor of Communication at Goldey-Beacom College. Professor Nelson performed his undergraduate work at Emerson College and Boston University in Boston, and received his M.Ed. from the University of Hawaii. He has taught courses in Oral Communication, Argumentation, Persuasion, Debate in Business, Intercultural Communication, Business and Technical Report Writing, and English principle. In 1989 Don Nelson received the Excellence in Teaching Aware.

 

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